Privacy & Security

Suna1 Privacy Policy

Your personal information is completely safe with us. Find out in detail how we collect, use, and protect your data.

Updated: January 2026 SSL Secured Bangladesh
Data Encryption
256-bit SSL
Data Sales
Never
Data Storage
Secure Servers
User Controls
Completely Independent
Table of Contents
Last Updated:
January 2026

01 Introduction

Welcome to suna1. This privacy policy explains how we collect your personal information, how it is used, and how it is kept secure. By using our platform, you agree to the terms of this privacy policy.

Suna1 believes that every user's privacy is a fundamental right. We treat your data with the utmost care and handle it as something of real value. Our privacy policy is built to international standards and is reviewed and updated on a regular basis.

Our Commitment in Brief

We never sell your data, share it unnecessarily, or use it without your consent. You can view, correct, or request deletion of your information at any time.

02 What data we collect

We collect several types of information to deliver services on the suna1 platform. This data falls into three main categories: information you provide directly, information collected automatically, and information received from third parties.

Directly Provided Information:

  • Full name, date of birth, and nationality
  • Email address and mobile number
  • Residential address and postal code
  • National ID or passport number (for KYC verification)
  • Payment method details (mobile banking number)

Automatically Collected Information:

  • IP address and device information
  • Browser type and version
  • Activity logs and timestamps on the platform
  • Betting history and transaction records
  • Data collected from cookies and tracking technologies
Data Type Reason for Collection Required?
Identity Information Account Creation & KYC Yes
Contact Information Notifications & Support Yes
Payment Information Transaction Processing Yes
Activity logs Security & Fraud Prevention Automatic
Cookie data Experience Enhancement Optional

03 How we use your data

Suna1 uses your data only for legitimate, clearly defined purposes. We never use your information without your consent, and every use has a transparent reason behind it.

  • Creating, managing, and completing account verification
  • Processing deposits, withdrawals, and other financial transactions
  • Providing betting services and settling results
  • Customer Support & Issue Resolution
  • Detecting fraud, money laundering, and other illegal activities
  • Sending relevant promotions, bonus offers, and updates
  • Improving platform performance and user experience
  • Fulfilling legal obligations and maintaining compliance with regulatory bodies
Marketing Communications

We only send promotional emails or SMS with your consent. You can withdraw that consent at any time from your account settings.

04 Data Sharing & Disclosure

Suna1 never sells your personal data. In limited circumstances, certain information may be shared with specific partners — and in every case, we share only the minimum data necessary.

  • Payment processors (Mobile Banking, Nagad, Rocket) — to complete transactions
  • Identity verification providers — for the KYC process
  • Cybersecurity firm — for fraud prevention
  • Law enforcement agencies — under court order or legal obligation
  • Regulatory authorities — for licensing compliance obligations
Important

We never sell your data to advertisers or data brokers. All third-party partners are contractually bound to uphold our privacy standards.

06 Data Security

Suna1 employs industry-leading security technology to protect your data. Our security operates across multiple layers to keep your information fully protected at all times.

  • All data transfers are secured with 256-bit SSL/TLS encryption
  • Database encryption and regular security audits are conducted
  • Two-factor authentication (2FA) is available for all accounts
  • Instant alerts are sent for suspicious logins or activity
  • Staff access to data is minimal and controlled on a role-based basis
  • Servers and infrastructure undergo regular security audits
In the Event of a Security Breach

In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps. Protecting your information is our highest responsibility.

07 Your Rights

You have full control over your data on suna1. We uphold the following rights, and all requests are processed within 30 days.

  • Access: Right to know what information we hold about you
  • Correction: Right to correct inaccurate or incomplete information
  • Deletion: Request deletion of your data under certain circumstances
  • Portability: Right to receive your data in a structured format
  • Objection: Right to Object to Specific Uses
  • Withdrawal of Consent: Right to withdraw marketing consent at any time

08 Data Retention Period

Suna1 retains your data only for as long as necessary. After account closure, certain information may be kept for a defined period to meet legal obligations.

  • Account data: for the duration of active account + 5 years
  • Transaction records: 7 years (as required by financial regulations)
  • KYC documents: 5 years after account closure
  • Communication logs: 3 years
  • Marketing preferences: until consent is withdrawn

09 Minor's Privacy

Suna1 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. If we become aware that a minor's information has been collected, it will be deleted immediately.

For Parents

If you believe your child has created an account on suna1, contact us immediately at [email protected]. We will take prompt action.

10 Policy Changes

Suna1 may update this privacy policy from time to time. For significant changes, we will notify you in advance via your registered email or through a platform notification.

  • The date of any changes will be clearly displayed at the top of the page
  • You will be notified at least 7 days in advance of any major changes
  • Continued use of the platform after changes constitutes acceptance of the updated policy

11 Contact Us

For any privacy-related questions, requests, or concerns, please reach out to us. Our privacy team aims to respond to your message within 48 hours.

  • Email: [email protected]
  • Live chat: via the platform's support section
  • Hours: 7 days a week, 24 hours a day

Our Privacy Commitment

How we protect your data

End-to-end encryption

All your data and transactions are protected with 256-bit SSL encryption. No third party can access or read your information.

KYC Security

Documents submitted for identity verification are stored with the highest level of security and are accessible only to authorized personnel.

Data Sales Prohibited

We never sell your personal data to advertisers or third parties. Your privacy matters more to us than our business interests.

Full Control

You have full control over your data at all times. View, correct, or request deletion of your information whenever you choose.

Marketing Opt-Out

You can opt out of promotional messages at any time, quickly and easily. We respect your preferences.

24/7 Privacy Support

Our expert team is always ready to help with any questions about data protection.

Your Data Rights

Your rights over your data on suna1

Right of Access

You have the right to know what information we hold about you and to receive a complete copy of it.

Right to Rectification

You may request corrections to any inaccurate or outdated information, and we will act promptly.

Right to Erasure

You may request permanent deletion of your data once the relevant conditions are met.

Right to Data Portability

You have the right to download your data in a readily readable format.

Right to Object

You have the right to object to the use of your information for specific purposes.

Right to Withdraw Consent

You have the right to withdraw consent for marketing or optional data use at any time.

General FAQ

Answers to the most frequently asked questions about our privacy policy

No, suna1 never sells your personal information to third parties. We only share limited data with partners who are essential to delivering our services, and they are required to uphold our privacy standards.

You can request data deletion by emailing [email protected] or via live chat. Some data may need to be retained for a defined period due to legal obligations, but you will be clearly informed if that is the case.

KYC documents are stored with 256-bit encryption and accessible only to authorized personnel. Once verification is complete, document copies are deleted from our system — only the verification record is retained.

You can unsubscribe from marketing emails at any time via the notifications section in your account settings. Each email also includes an unsubscribe link at the bottom. You can also contact support to opt out.

Yes, for any significant changes, we will notify you via your registered email and platform notifications at least 7 days in advance. The effective date of changes will always be displayed at the top of the page.

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